“Our commitment to delivering unparalleled managed services tailored to our customers’ needs allows them to focus on what’s next while we support the current.”
- Scott Bowman, Advisor
Managed Services
Our managed services include:
Signature Repair
Many large communications networks are decades old, and the replacement cost is prohibitive. Customers rely on us for repairs because we return equipment that’s better and more reliable than it was before. We repair:
- Wireline and optical voice, video and data transport components
- Class 5 and other switches
- Routers
- Mobile network radios and supporting components
- Cable / MSO headend equipment
- Rectifiers and power supplies
- Outside plant components
- …And many other devices.
- Experience – From legacy equipment through next-generation systems, we know exactly how to support over 40,000 SKUs.
- Integrity – Using our exclusive component reliability data, we create and share highly accurate work assessments and performance reports.
- Quality – Our Repair, Logistics and Technical Support Quality Management System processes are certified to TL 9000, using a data driven methodology to drive continual improvement.
- Agility – Our fully-equipped repair facilities in Leesburg, FL and Plano, TX can turn around repairs quickly to minimize network downtime.
- Proactivity – We don’t just replace defective components, we replace other components with known reliability issues.
- Rigorous Testing & Exceptional Warranty – We test and guarantee the whole board or subsystem, not just the parts we replace.
- Creativity – If we don’t have a test bed for a particular component, we build one. If a part is no longer available, we redesign the system for compatibility and then use a current part.
Global Logistics
Fortress offers global logistics support with assured international trade compliance in 60 countries, and we manage communications systems parts inventories in 30 global warehouses for timely shipping, limiting outages with 4-hour and 12-hour delivery windows. In addition, we offer:
- Global Advance Parts Replacement - We provide fully-functional parts so customers can swap out failing parts before they cause outages.
- Domestic parts repair - We repair parts when we determine losses of functionality (see Signature Repair).
- ‘Clean and Screen’ - We perform light reconditioning and ensure full functionality of all communications-related equipment (from the network to the consumer) for new applications, resale, or disposal in R2-certified facilities.
For us, Global Logistics means responding to customers quickly and completing orders accurately. We maintain >99% customer SLA compliance while moving thousands of units per month. Our customers benefit from:
- Lower Operating Costs - Our services save customers >50% over OEM repairs and reconditioning.
- Better Network Uptime - We do it quickly and we do it right the first time.
- Greater Peace of Mind - Because we thoroughly test the repaired devices, we build confidence into every order.
Field Services
We perform field service operations for service providers, enterprises, and other users of communications and related technologies.
Communications Service Providers (CSPs) operate vast networks, many of which rely on equipment that’s decades old. Fortress field services make the difference between extended downtime with lost revenue and improved uptime with happier subscribers. For CSPs, we provide:
- Dark Fiber Managed Services
- Telecom Software Application Management & Support
- Field Installation & Maintenance services
Enterprises rely largely on IP networks using cutting-edge technology to deliver performance and flexibility for digital transformation initiatives. We provide:
- Edge Data Center Managed Services
- Private Wireless Field Support and Maintenance Services
Fortress service teams are increasingly supporting non-network technologies. For example, we provide:
- UAV Drone Repair & Preventative Maintenance
- Electric Vehicle Field Support, Maintenance, & Assembly
With the industry’s highest integrity and engineering skills, Fortress teams perform quickly and with the right services done the right way the first time. For customers, this means:
- Worry-Free Performance – just contact us and consider it handled.
- No Finger-Pointing – Our vast experience allows us to understand exactly what needs to be done, with minimal referrals to OEMs or other third parties.
Network Assurance
Fortress Network Assurance delivers greater security and peace of mind – we enable customers to optimize system performance because we manage and monitor networks to ensure that they’re performing up to their full potential. We offer:
- Edge Data Center Managed Services.
- Dark Fiber Managed Services.
- Telecom Software Management & Support.
- Continuous monitoring of networks and their systems.
- Timely responses to all incidents, outages, and performance issues.
- Triaging issues and escalating them to the appropriate technical teams.
- Recognizing, identifying and prioritizing incidents to follow customer business requirements, organizational policies, and operational impact.
- Working with internal and external technical and service teams to create or update knowledge base articles.
- Supporting multiple technical teams in 24x7 operational environments.
- Delivering full reports on network performance.
Network Management
Fortress Network Management services deliver greater security and peace of mind – we enable customers to optimize system performance because we ensure that systems are performing properly and up to their full potential. We provide performance management services for service providers as well as enterprises. For example, we offer:
- Edge Data Center Managed Services
- Dark Fiber Managed Services
- Telecom Software Application Management & Support
Network Monitoring
Fortress outsourced NOC (Network Operations Center) services ensure the absolute health and performance of your operations, providing you with complete transparency into every aspect of your systems. We continuously monitor communications circuits, cloud resources, LAN/WAN systems, routers, switches, firewalls, VoIP systems, private wireless systems, and application deliveries. Our service provider and enterprise customers turn to us for:
- Timely responses to all incidents, outages, and performance issues
- Triaging issues and escalating them to the appropriate technical teams
- Recognizing, identifying and prioritizing incidents to follow customer business requirements, organizational policies, and operational impact.
- Working with internal and external technical and service teams to create or update knowledge base articles.
- Supporting multiple technical teams in 24x7 operational environments.
Analytics & Reporting
Fortress is a data-driven service company.
Unlike most in the industry, we record network component performance and maintain large databases of optimum and historical performance for the systems we service. Through our custom reporting services, we can also see which components or subsystems are operating below spec. We share this data with our customers to show them the precise status of their communications equipment, to prevent future outages, and to prove that we have resolved issues in equipment sent to us for repair.
- Telecom - Our experts support over 170 distinct telecommunications platforms.
- OEMs - We offer support to telecom equipment manufacturers.
- Enterprises - We support data center and IP networking equipment along with IP video and voice systems.
- IoT - We support smart network applications for manufacturers, government organizations, and others.
Technologies Supported
Switching
SONET / SDH
OTN / DCS
IP / MPLS / ATM
Video
Access
Wireless
Industry 4.0
Power
