“Our live engineers leverage intellectual capital and an average of 25 years industry experience to provide world-class support.”
- Rick Brown, VP, Service Delivery
Advanced Technical Support (ATS) Services
We have your back.
When our customers need T2 / T3 support for telecom network hardware issues, enterprises, or OEMs, our ATS teams are ready with the answers, 24/7/365, and also support IT and IPTV networking equipment.
- Telecom – Our experts support over 170 distinct telecommunications platforms.
- OEMs – We offer support to telecom equipment manufacturers.
- Enterprises – We support data center and IP networking equipment along with IP video and voice systems.
- IoT – We support smart network applications for manufacturers, government organizations, and others.
- Telecom - Our experts support over 170 distinct telecommunications platforms.
- OEMs - We offer support to telecom equipment manufacturers.
- Enterprises - We support data center and IP networking equipment along with IP video and voice systems.
- IoT - We support smart network applications for manufacturers, government organizations, and others.
Managed Services
Our managed services include:
Signature Repair
Many large communications networks are decades old, and the replacement cost is prohibitive. Customers rely on us for repairs because we return equipment that’s better and more reliable than it was before. Our advantages:
Communications Service Providers (CSPs) operate vast networks, many of which rely on equipment that’s decades old. Fortress field services make the difference between extended downtime with lost revenue and improved uptime with happier subscribers. For CSPs, we provide:
- Dark Fiber Managed Services
- Telecom Software Application Management & Support
- Field Installation & Maintenance services
Enterprises rely largely on IP networks using cutting edge technology to deliver performance and flexibility for digital transformation initiatives. We provide:
- Edge Data Center Managed Services
- Private Wireless Field Support and Maintenance Services
Fortress service teams are increasingly supporting non-network technologies. For example, we provide:
- UAV Drone Repair & Preventative Maintenance
- Electric Vehicle Field Support, Maintenance, & Assembly
- Experience - From legacy equipment through next-generation systems, we know exactly how to support over 40,000 SKUs, from wireline and optical voice, video and data transport components, Class 5 and other switches, routers, mobile network radios and supporting components, AC power systems, outside plant components, end user devices, and many others.
- Integrity - Using our exclusive component reliability data, we create and share highly accurate work assessments and performance reports.
- Quality - We are TL 9000 certified for repair, logistics and technical support, and we protect our outstanding track record with a rigorous, data-driven Quality Management system. Learn More »
- Proactivity - We don’t just replace broken components, we replace other components with known reliability issues.
- Rigorous Testing & Exceptional Warranty - We test and guarantee the whole board or subsystem, not just the parts we replace.
- Creativity - If we don’t have a test bed for a particular component, we build one.
Technologies Supported
Switching
SONET / SDH
OTN / DCS
IP / MPLS / ATM
Video
Access
Wireless
Industry 4.0
Power
